• No Recovery, No Fee
  • Free Consultations
  • Home & Hospital Visits Available
Toll Free: 866-586-8164
Local: 734-274-2876

Hire A Real Attorney, Not A TV Personality

We know our way around a courtroom and we get the results our clients need.
View Our Practice Areas

UMHS bucking the trend of deny and defend in med-mal practice

The University of Michigan Health System (UMHS) appears to be a trendsetter once again. This time, it is in the medical malpractice arena. Rather than employing the age old adage of 'deny and defend' when it comes to medical malpractice claims, the UMHS's response program is being touted as a model for the nation's hospitals according to a recent study.

The "Michigan Model" as it is referred to is based on learning from and learning to prevent medical errors and near misses and their consequences. Its goal is to ensure that the same mistakes don't continue to occur and that they are used as a learning tool. According to the authors of the study, this model is also receiving great support from among both the legal and the medical professions as both feasible and promising.

The Michigan Model has been a decade-long effort to fundamentally transform the way in which the UMHS engages and deals with claimants, their families, staff, and in how the hospital improves upon the lessons learned from the experience. The program is based on three central principles:

  1. Compensate patients quickly and fairly when inappropriate care causes injury;
  2. Support clinical staff when the care was reasonable; and
  3. Reduce patient injuries (and claims) by learning from patients' experiences.

By implementing these principles into their medical malpractice policies, the hospital has managed to reduce the number of claims per month (both with merit and without), total claims per year, and total liability costs. The UMHS has also been able to cycle through claims at a faster rate, resolve them more quickly, and avoid litigation at a higher rate than previously.

In dealing with the claimants and their families, the Michigan Model employs a philosophical approach of disclose, apologize, and offer (DA&O) which many hospitals shy away from assuming that they are better protected when denying and defending. However, the authors see DA&O as a unique opportunity to improve transparency and accountability among hospitals and their relationships with patients and families affected which may pay off in the long run.

Source: Newswise, "Doing the Right Thing When Things Go Wrong," Dec. 14, 2012

No Comments

Leave a comment
Comment Information
  • $4,391,000: Judgment entered on Oakland County jury verdict, 2008. A Michigan man suffered traumatic brain injuries in a motor vehicle accident, which caused a permanent seizure disorder. View More results
  • $2,536,454: Verdict for no-fault benefits for client severely injured in motor vehicle accident. 2012.
    View More results
  • $2,360,000: Jury verdict for serious electric shock injuries sustained by client in a construction accident in Ann Arbor, Michigan.
    View More results
  • $1,400,000: Verdict for no-fault benefits due to a traumatically brain injured client, in this Washtenaw County action against Allstate Insurance Company. View More results
Email Us For A Response

Contact Us For A FREE Consultation

Tell us about your case.

Bold labels are required.

Contact Information
disclaimer.

The use of the Internet or this form for communication with the firm or any individual member of the firm does not establish an attorney-client relationship. Confidential or time-sensitive information should not be sent through this form.

close

Privacy Policy

2 convenient office locations free initial consultations

Ypsilanti Office:
119 North Huron Street
Ypsilanti, MI 48197

Toll Free: 866-586-8164
Phone: 734-482-5000
Fax: 734-487-7000
Ypsilanti Law Office Map

Ypsilanti Office:

Jackson Office:
410 South Jackson Street
Jackson, MI 49201

Toll Free: 866-586-8164
Phone: 517-787-9000
Fax: 734-487-7000
Jackson Law Office Map

Handling legal
crises throughout
all of Michigan,
especially Ann
Arbor and
Ypsilanti areas.